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Helping Technology Leaders to Streamline and Sustain Service Operations with Analysis and Design
Designing the Service Blueprint for in-housing a data management service
Delivered the end-to-end process and workflow rules for a Robotics Process Automation (RPA) project
Delivering the Service Design Specification for an Internet of Things Project (IoT)
Delivered the end-to-end analysis and requirement engineering for a consolidated CRM project
Provided structured coaching and training in practical application of Business Analysis to 650+ students
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